For your eyes only.........Kill Secret Monitoring!
A UNI Call Centres campaign

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Innovations in information and communication technology have deepened the problem of workplace surveillance by expanding the capacity to measure and monitor workers’ activity. For the employees of call centres in particular, monitoring has become an essential feature of the workplace.
Employers argue that the call monitoring is done to ensure that customers are given the correct information, to protect workers from false complaints from the public and for training purposes. However, it can also be used to monitor performance and may even determine performance related pay in some cases. This raises serious questions about privacy and human dignity. Employees should be able to carry out their work in a dignified manner, with respect for their privacy and autonomy without fear of constant monitoring. Read more in our leaflet here below.


Game contest over! Thanks for playing with us! Our winner is Katerina Pechlivanidou from Greece! More about her soon!



Leaflet:

Leaflet-en.pdf
Leaflet-es.pdf
Leaflet-fr.pdf

Newsletter:

CallCentreNewsA4-En.pdf
CallCentreNewsA4-De.pdf
CallCentreNewsA4-Es.pdf
CallCentreNewsA4-Fr.pdf
CallCentreNewsA4-Sv.pdf
Poster:

CoverPosterA3-En.pdf
CoverPosterA4-En.pdf


SEMINAR: Now to take place in January 2008
Action month news:
12/10/2007Stop the BOSS - Agreement Framework for Labour Stress
11/29/2007Kill Secret Monitoring game contest over!
11/23/2007Action month material produced by LBC-NVK (Belgium)
11/06/2007Campagne centres d’appels
11/06/2007Trade union criticises exploitation in call centres
11/01/2007Centre d'appels/Toulouse: plus d'accidents



Union Network International:
http://www.union-network.org - callcentres@union-network.org
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Most UNI documents are downloadable in pdf format which reduces the threat and spread of viruses, to view pdf documents you will need a free program such as Adobe Reader